also i sent an email to Arkadium (the developers), and posted to their facebook and twitter. i really just want someone to acknowledge that they are aware and working on it, rather than making new puzzle collections. finally she said i should try to contact xbox support again, since it seems to be installed fine and there's just a problem with the game itself. i explained that it's been a problem since build 14901, and that i would just play on my 8.1 system until it gets fixed. we tried a lot of stuff, including something in powershell that seemed to reinstall the app services, tried creating a new user, and eventually told me i would have to roll back to a previous build. update: talked to an xbox chat support agent, they directed me to windows tech support. people have been posting about it in the xbox forums, insider feedback, and on the MS jigsaw facebook page and getting no response. i'm on the fast ring for insider builds, been happening for months now across a few updates. To find your build version, click on Menu > About while inside the game. This has resolved the problem for the majority of players experiencing this issue. Ensure that your game is updated to the most recent build version ( or higher). Getting to the splash screen, then it just sits there. Follow these steps to assure you have the most recent fix.
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